Fraud Awareness
Universal Partners is committed to providing secure transactions to all its customers. We understand the seriousness of fraud and have robust internal procedures and controls which are dedicated to preventing fraud.
Our commitment to protecting customers
Universal Partners uses a multi-layered approach to prevent fraud including:
- Two-Factor Authentication for Web Portal Access
- Dual Verification for Email Correspondence
- Internal Monitoring Systems
- Data Protection Policies
How you can protect yourself
Your support in keeping your account safe is vital to ensuring we are doing all we can to prevent fraud occurring:
- Keep Account Information Private
- Be Wary of Scam Attempts and Unsecured Networks
- Monitor Accounts Regularly for Unusual Activity
What to do if you suspect fraud on your account
In the unfortunate event that fraud does occur on your account, it is vital that you act immediately and contact us to inform us of the fraud. Please see below for external resources to support you.
- Action Fraud — the UK's national reporting centre for fraud and cybercrime to whom you should report any fraudulent activity. actionfraud.police.uk
- Financial Conduct Authority (FCA) — the conduct regulator for financial services firms and financial markets in the UK. fca.org.uk
- Take Five — a national campaign offering straight-forward and impartial advice that helps prevent online fraud, including mobile phone and email related scams. takefive-stopfraud.org.uk