Secure payments with two-factor authentication and safeguarded client funds using our encrypted platform and FCA-authorised services.
Account Security
We protect access to our platform with two-factor authentication (2FA). This extra step prevents unauthorised access to your account. Once you log in, your data stays secure. Our platform uses full encryption to ensure your information cannot be intercepted or viewed externally.
Some clients prefer to manage their accounts over the phone. In these cases, we follow strict verification procedures to ensure account security is not breached. Only authorised and verified signatories can discuss account details with our team. We always confirm their identity using security questions.
We are constantly reviewing our online and offline security measures to make sure all procedures are robust and well placed to deal with every potential threat.
Holding Funds
We hold client funds in segregated accounts when sent ahead of a transaction. These accounts are separate from business funds. Ring-fencing ensures we cannot use client money for any other purpose.
Moreover, our technology partner also holds funds securely as online balances. You can access these funds 24/7 through our platform.
Sending Funds
We keep you informed during the payment process. Trade confirmations and payment receipts are issued at every stage. Our platform also provides live tracking on all transfers. This helps clients update their beneficiaries in real-time.
We verify all payment details before sending funds. Two team members check every new beneficiary and payment instruction. No transfer proceeds until an authorised signatory approves the details. This reduces the risk of human error on international payments.
Our in-house Compliance and Risk teams perform final checks. These checks ensure every transfer meets legal and regulatory standards.
Learn more about how we ensure the safeguarding of funds here.
Regulated Oversight
The FCA (Financial Conduct Authority) is the official regulatory body of the financial services industry in the UK. We are authorised by the FCA as an Authorised Payment Institution under the Payment Services Regulations 2017. (FRN: 820037) The FCA require us to meet standards across 3 areas: capital adequacy, client protection and internal risk management. Our technology providers, The Currency Cloud Ltd are authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)
